FAQ

Everything you need to know about our service

1What is Kotova X?

Kotova X is our non-custodial cryptocurrency exchange service. It allows you to swap between crypto assets quickly and securely — without creating an account or handing over personal information. Simply select your currencies, send your deposit, and receive your exchanged coins.

2What is the difference between fixed and variable rate?

A fixed rate locks in the exchange rate at the time of your order, protecting you from market fluctuations. A variable rate may shift slightly based on market conditions by the time your transaction confirms on the blockchain, but typically offers a lower service fee.

3Do I need to create an account to use Kotova X?

No. Kotova X is fully non-custodial and requires no registration. You only need a wallet address to receive your exchanged funds. Optionally, you may provide an email to receive order status notifications — but it is never required.

4How long does an exchange take?

Most exchanges complete within 5–30 minutes, depending on blockchain confirmation times. Bitcoin transactions require one network confirmation, while other networks require more confirmations, but are faster overall because their block times are shorter. You can track the real-time status of your order at any time using your unique order link.

5How does Kotova X get me the best rate?

We query every enabled exchange in parallel the moment you enter an amount, and route your order to the one offering the highest receive amount — marked "BEST." You never have to compare rates yourself.

6Who actually performs my exchange?

Kotova X is a non-custodial aggregator. Your swap is executed by one of our connected liquidity sources — FixedFloat, Changelly, ChangeNOW, Godex, SideShift, StealthEX, Exolix, CCE.CASH, or the decentralized Chainflip — whichever quotes you the best price.

7Can I choose or exclude which exchange handles my swap?

Yes. In the source list you can deactivate any counterparty; it drops to the bottom and the next-best source takes over. Your preferences are saved on your device.

8Does Kotova ever take custody of my crypto?

No. Each swap uses a one-time deposit address, and Kotova never holds ownership or control of your funds.

9Can I route only through non-custodial exchanges?

Yes, you can enable "Freeze Protection" in the settings to enter DEX-only mode: all custodial exchanges will be excluded. As of now, the only integrated DEX is Chainflip.

10Do I need to verify my identity (KYC)?

Kotova performs no KYC and requires no account. A counterparty may request verification only in specific cases: a transaction its systems flag as fraudulent, a binding law-enforcement request, or an address matching a sanctions list.

11Why might a transaction be held or frozen, and how do I recover it?

Centralized counterparties can pause funds when their risk systems flag activity or on a sanctions match. Refunds, where granted, typically go back to the originating address after review. Kotova has no control over a counterparty's freeze decisions, but always is in close contact with them to help return funds to users. Part of Kotova's revenue goes towards an insurance reserve which will be used to compensate users in the event of a counterparty freeze or insolvency.

12Which exchanges can freeze funds, and which can't?

All centralized sources carry a conditional freeze risk. Decentralized Exchanges (DEX) such as Chainflip are not able to freeze funds by design. You can always disable any counterparty in the provider list. Selecting 'Freeze Protection' in the settings will automatically disable all centralized sources, leaving only DEXs enabled.

13How do I minimize the chance of a frozen transaction?

Prefer decentralized/non-custodial sources (e.g. Chainflip), or send from and to addresses with clean history, and review each counterparty's policy before selecting it.

14What personal data does Kotova collect?

No personal data is collected besides transaction details that are necessary to execute your swap and to display the details of the swap in the user interface. This includes the wallet addresses, timestamps and amounts of the swap. Swaps are not accessible after 90 days and deleted from our database completely after 1 year. You can request deletion from our server of all your swap's records at any time by reaching out to us.

15What fees do I pay?

The rate you see already includes all service charges — no hidden charges are added on top. You separately pay the blockchain network (miner) fee, as with any on-chain transfer.

16Why did I receive a slightly different amount than the estimate?

On a variable-rate order the final rate is set when your deposit reaches the required confirmations, so market movement between order and confirmation can raise or lower the amount. Estimates are indicative.

17Is there a minimum or maximum amount?

Each pair has a small minimum (mainly to cover network fees); many sources set no hard upper limit. Be advised to execute a large order in multiple chunks to reduce risks.

18What happens to a fixed-rate order if the market moves sharply or I pay late?

If your deposit arrives outside the time window or the market deviates significantly (typically beyond ~1.2%), the order may be recalculated at the current market rate or will be refunded. If you did not supply a refund address at order creation, your order will most likely be continued.

19Can I cancel or reverse an exchange after sending?

No. Crypto transactions are irreversible once broadcast, and an executed exchange is final.

20What's a memo, destination tag, or payment ID — and what if I omit it?

Some assets (e.g. XRP destination tag, Stellar/TON memo) require an extra identifier alongside the address. Omitting or mistyping it can delay or lose funds and may require manual recovery.

21What if I send the wrong coin, wrong network, or an unsupported token?

If you have sent the wrong asset, amount or to the wrong chain, please contact Kotova support or the counterparty directly to request a refund. You're solely responsible for the address, network, and memo. Kotova can't reverse a misdirected transfer, and unsupported assets can't always be recovered.

22I sent only one deposit, right?

Send exactly one deposit, of the exact amount, to the address shown. If you send more or less than that, the swap will be executed in most cases, unless the amount is below the minimum or above the maximum defined by the exchange. Multiple deposits, late deposits, or deposits to an expired address may be lost.

23When am I eligible for a refund, and how does it work?

Refunds are possible for a technical error on our side, a temporarily unavailable destination asset, or a cancellation requested before execution. They're returned in the deposited asset to an address you provide, minus network fees.

24My exchange is taking longer than expected, or I closed the browser — what do I do?

Delays are usually blockchain congestion or a low network fee on your deposit; the order continues once confirmations arrive. Every order has a unique tracking link, and if you provided an email you'll get a recovery link — if you have lost your link, you may reach support to track the status of your order.